SHIPPING & RETURN POLICY DURING STORE CLOSURE DUE TO COVID-19:
During the COVID-19 Pandemic while our Brick and Mortar store is closed we have a new Shipping, Return & Exchange Policy: Any order over $100 qualifies for FREE Shipping in Baltimore. We will not be doing Delivery in Baltimore any longer, as we now can offer Curb Side Pickup (see option at checkout). We will ship items on M,W & F and Curb Side Pickup is 10-1 M,W & F.
Any sale items are FINAL SALE (this includes when using a discount code items are considered FINAL SALE). All return shipping will be at the expense of the customer and not able to be refunded. We will give two weeks once our doors re-open to return full priced merchandise for store credit or exchange. Store credits & in-store gift cards can not be redeemed until we reopen our doors as we are only able to do online web sales currently.
Thank you for your continued support!
RETURN POLICY FOR ONLINE ONLY:
Items purchased on www.rainadawn.com that are SHIPPED TO CUSTOMERS if for any reason, you are not completely satisfied with your purchase, we are more than happy to accept your return. RAINA DAWN will accept these returns no more than 7 days from the date the order arrived to the customer. After 7 days merchandise is FINAL SALE.
All returned merchandise must be unworn, unused and in original condition with the original tags attached. Shoe returns must contain the original shoe box in the original condition and without postal labels. Refunds will be made in the form of original payment. RAINA DAWN reserves the right to refuse any return should it not meet these requirements. Please enclose a copy of your receipt with your return.
If you purchase something online and would like to exchange it for something else within the time frame stated above, send us an email at email@example.com and send your item to: RAINA DAWN, 2582 Quarry Lake Drive, Baltimore MD 21209, United States.
THIS POLICY EXCLUDES ALL SALE MERCHANDISE, JEWELRY & INTIMATES PURCHASED WHICH ARE FINAL SALE AND MAY NOT BE RETURNED OR EXCHANGED.
Items purchased at www.rainadawn.com that are PICK UP IN STORE are subject to the RAINA DAWN BALTIMORE STORE RETURN POLICY as follows: items must be returned within 7 days, with original tags and receipt, unworn for STORE CREDIT ONLY. After 7 days merchandise is FINAL SALE.
To return your product, you should mail your product to: RAINA DAWN, 2582 Quarry Lake Drive, Baltimore MD 21209, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN POLICY FOR RAINA DAWN BRICK & MORTAR STORE:
Items purchased at RAINA DAWN brick & mortar store in our Baltimore, Maryland location in person, pick-up or over the phone must be returned within 7 days, with original tags and receipt, for STORE CREDIT ONLY. All returned merchandise must be unworn, unused and in original condition with the original tags attached. Shoe returns must contain the original shoe box in the original condition. RAINA DAWN reserves the right to refuse any return should it not meet these requirements. ALL SALE MERCHANDISE, JEWELRY & INTIMATES PURCHASED WHICH ARE FINAL SALE AND MAY NOT BE RETURNED OR EXCHANGED.
Gift receipts will only be provided/printed for the customer who purchased the original item. Gift receipts will only be provided/printed one time for the customer who purchased the original item. Gifts purchases have one week to be exchanged or store credit issued.
IN STORE GIFT CARD POLICY:
This is a gift card to be redeemable for merchandise only at RAINA DAWN Brick & Mortar Boutique. Present this card as payment for your purchases. This card can not be returned, refunded, or redeemed for cash or credit and is non-transferable. Purchases will be deducted from the card amount until the value reaches zero. Use of this card constitutes acceptance of these terms as well as the return and privacy policies listed on the store’s website. This gift card can not be replaced or redeemed if lost, stolen or damaged in any way. RAINA DAWN is not responsible for any unauthorized card use. If found please return gift card to merchant.